Let’s get acquainted:
AD Mortgage is:
- One of the TOP Direct Mortgage Lender with almost 20 years history, which offers a full spectrum of innovative lending products to meet a home buyer’s needs in the USA
- Headquarter in Hollywood, FL.
- We represent our A+++ service in 11 states but are striving to obtain licenses in every State of US and to become a Nationwide Mortgage Lender
- Our employees are our most valuable resource and their knowledge and expertise play an important role in achieving our Client’s goals. We are 150+ employees, and it’s just a beginning.
In connection with the expansion of the project, we’ve opened a new office in Saint-Petersburg, Russia and we are looking for a “Service Desk Specialist” to join our Team.
are waiting for responsible, motivated, diligent employees who are
ready for efficient work with details and constant development in cooperation and completing projects with members from abroad.
Service Desk – Profile Management
- User profile management for enterprise systems – password resets, unlock accounts, create accounts;
- Adhere to all existing processes, best practices, procedures, and work instructions;
- Adhere to established service-level agreements (SLAs);
- Perform other related duties as assigned;
- Readiness to work in nontraditional Working schedule.
- Bachelors or Engineering-related/Computer Science program course of study ;
- At least 1 year in a technical support role supporting Windows and Microsoft Office;
- Basic knowledge and understanding of computer networking, telephony and PC components;
- Excellent customer service skills and ability to build relationships;
- Strong communication and interpersonal skills;
- Ability to be concise and communicate thoughtfully in both written and verbal form
- Incredible international experience in mortgage loaning without relocating from Russia
- Amazing atmosphere in a team of like-minded people, who strive to grow-up in a professional way
- Perfect opportunity to improve your English with native speakers
- Everything you need for comfortable work: competitive salary (totally white), official employment according to Russian labor legislation, fixed working schedule (5/2), comfortable A-class office with good transport accessibility, corporate training system (paid internship), the possibility of continuous development and local training.